INSTRUCTIONS |
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All returns must have a Return Authorization Number or they will not be accepted by Universal and will be returned to you freight collect. To initiate the return process, just enter all necessary information on the return request page. After the return is processed by Universal Sewing Supply, you will receive an email with details on the necessary steps to complete the return. You will receive a Return Authorization Number for all merchandise to be returned (broken, defective, damaged, exchange, overshipment, repair, error in ordering, etc.). Do not return any merchandise to Universal C.O.D. as such shipments will be refused. This policy is subject to change. |
RETURN POLICY |
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1. Universal Error -- Full credit will be issued, including transportation charges, provided goods are returned within forty-five (45) days of invoice date (See "Instructions" above). 2. Customer Error -- Credit will be issued, less transportation and appropriate restocking charges as listed below with a minimum of fifteen percent (15%) charged. 3. Unauthorized returns will be refused. 4. Orders for non-stock or drop-ship items are noncancelable and nonrefundable unless Universal's vendor ships the wrong items or ships items that are defective. 5. Universal cannot accept for credit items which are not resaleable. This includes items which are worn, have been abused, misused, improperly installed or maintained, stored, handled or used in a manner that exceeds its reasonable or prescribed limitations. 6. Restocking Charges for Stock Items: 40 days from invoice......................................20% 75 days from invoice......................................30% 120 days from invoice....................................40% 200 days from invoice....................................50% 250 days from invoice.............No Return Possible |
RETURN PROCEDURE |
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1. With Universal's invoice number or packing slip number at hand from any order entered on this site, enter all necessary information on the return request page and indicate which item(s) are to be returned, and the reason for the return. 2. If the return is approved by Universal, Universal will issue a Return Authorization Number and send you a Return Authorization Form and shipping label. 3. Place the Return Authorization Label on the outside of the package. Place a copy of the Universal invoice or packing slip and the Return Authorization Form inside the package. All Items submitted for return must be returned with the original packaging. In the event the required label and Universal Return Authorization Form, invoice, or packing slip are not included in the return shipment, the shipment may be refused and returned freight collect to you. |
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