Universal Industrial Sewing Supplies
Industrial Sewing Supplies
Industrial Sewing Supplies
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Online Catalog
Brand IndexBrand Index
Alphabetical IndexAlphabetical Index
Groz Beckert NeedlesGroz Beckert Needles
Schmetz NeedlesSchmetz Needles
Other NeedlesOther Needles
SafetySafety
Tweezers & Sewing AccessoriesTweezers & Sewing Accessories
MeasuringMeasuring
ToolsTools
ScissorsScissors
Cutting Room EquipmentCutting Room Equipment
Cutting Room & SuppliesCutting Room & Supplies
Feedrail & Electro-RailFeedrail & Electro-Rail
ElectricalElectrical
AirAir
Irons & Pressing SuppliesIrons & Pressing Supplies
Cleaning GunsCleaning Guns
ChemicalsChemicals
Avery Dennison® Fastening & IdentificationAvery Dennison® Fastening & Identification
Other Fastening & Ident.Other Fastening & Ident.
PackagingPackaging
ChairsChairs
Lights, Motors, Stands & TablesLights, Motors, Stands & Tables
Labor Saving DevicesLabor Saving Devices
Chain CuttersChain Cutters
FoldersFolders
Single Needle GaugesSingle Needle Gauges
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 Frequently Asked Questions
How do I find an item or product?
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You can find the items you need by using either our Online Catalog or our Online Search Engine.

Online Catalog
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The Online Catalog menu can be found at on the left side of the page.Universal Sewing Supply's Online Catalog is filled with our most popular items. You can use the Online Catalog simply by clicking on links under the "Universal's Online Catalog Menu" on the left side of each page. Items in the Online Catalog are listed by section and then sub-section. There is also a comprehensive "Alphabetical Index" and a "Brand Index" that can be accessed via the links near the bottom of the menu.

Online Search Engine
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The Search Engine can be found near the top left corner of the pageTo use Universal Sewing Supply's Online Search Engine, simply enter the criteria that you are looking for into the "Search Field" near the top left side of each page. If you know the Universal part number or the exact style number you can narrow your search results by selecting those options from the drop down menu. If you don't know the exact number, simply use the "For Any Match" option.

What do the icons used on the website mean?
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The icons used on the www.universalsewing.com website are defined below:
- Universal Stock Item When you order a Universal Stock Item, we can usually ship it the same day.
- Depot Item Item is not available directly from Universal but we can order it for you. Depot Items, once an order has been confirmed, are noncancelable and nonreturnable.
- Genuine Item Genuine Item.
- Hazardous Shipping Special instructions are required by law to ship an item. An extra shipping charge may apply. The law may require shipping separately.
- Quantity Pricing When you purchase a required quantity of a particular item, a special price is given to you.
- Sale Item This item is currrently on sale.

Finding Needles
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Our online needles pages are filled with the information you need to help find the ones you need. If you are reordering needles and have the box from a previous order, entering the numbers from that box into our search engine can be very helpful.

If you need further assistance finding the needles you need, please drop a note to our sales department through the Contact Us part of our Help Desk page on the website with as much information as possible and one of our sales reps will get back with you.

Finding Replacement Parts for your Machines
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Our online library of Parts lists has hundreds of parts lists and manuals for you to reference in finding replacement parts for your machines. To access our Parts List library use the link at the top of this page to locate your brand of machine and click on the link to open the parts list or manual for your machine. Once you have located the part you are looking for, enter that style number in our search engine to locate the item in our database and, if available, add the item to your shopping cart. At this time direct ordering from the parts manuals is not yet available and you will need to find the item in our search engine.

If you need assistance in finding a part, please drop a note to our sales department from the Contact Us portion of our Help Desk Page.

How do I add Items to my Online Shopping Cart?
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The Add to Cart / Qty. can be found near each item as it is listed on a page.To add an item to your Online Shopping Cart, simply enter the quantity desired into the "Qty" (Quantity) field next to the item and press the green shopping cart button. If an item is already in your cart and you would like to change the quantity, simply enter the new number into the "Qty" (Quantity) field and then press the green shopping cart button. Please note that in order to use Universal's Online Shopping Cart your browser will need to have cookies enabled. A full explanation of cookies and how to enable them can be found below.

How do I set up and Use my Universal Sewing Online Account?
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The Register link can be found at the top right portion of the page.To create a new account, just click the "Register" link (or the "Register a New User" link if you are currently logged in) which appears at the top of each screen. You will be taken through a step by step process to create a Universal Sewing Online Account.

How do I use My Items?
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The My Items link can be found near the top right portion of the page."My Items" is a collection of items you've added from searching our site. You'll find an "Add to My Items" button with every item we sell and clicking this button will automatically add the item to your "Default Folder". An Add to My Items option will appear with each item as it is listed on a page.Additionally, any item that you purchase from us will automatically appear in your "Default Folder". At your convenience, you may then move any item in your "Default Folder" to any new folder that you create. Organize your folders into weekly or monthly orders, specific manufacturers, or any folder name that you choose. You'll find that "My Items" is a very simple tool to help keep you organized and to make your repeat orders an easy process.

You will need to log in to your Universal Sewing Online Account to use this feature.

How do I update or edit my account information?
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The My Account button can be found near the top right portion of the page.You can update and edit your account information at any time by logging in to your Universal Sewing Online Account and going to the "My Account" page.

I have an account with Universal Sewing Supply. Do I still need to register online?
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Yes. You will still need to register for a Universal Sewing Online Account so that you can create a password and indicate other web-based account preferences. If you have done business with Universal Sewing Supply in the past and would like to relate your current account to your online account, you will be asked for your current account information during the online registration process.

I have an account with Universal Sewing Supply. How do I relate it to my Universal Sewing Online Account?
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If you are currently doing business with Universal Sewing Supply would like to relate that account to this web account you must provide a small amount of information so we can verify the relationship. You should do this if you have an existing terms account because we can use the credit references supplied for your existing account instead of entering the information again or if your existing account is receiving certain specialized considerations and you would like to receive the same considerations on this account.

The My Account button can be found near the top right portion of the page.If you have already registered for a Universal Sewing Online Account, please log in and go to the "Manage My Account" section of the "My Account" page. In the "Billing & Payment Information" section there is a place for you to enter your current account information.

You will receive an email confirming that we have related this internet account with the existing account you referenced or requesting additional information if necessary. Please be aware that if orders are placed during this review process, no existing special considerations will be in effect and a credit card payment will be required.

Please note that your online account will still be considered separate from your existing call-in account. Relating them will simply allow us to extend any credit or special pricing considerations to that apply to your existing account to your online account.

Do I need to have an account to make purchases from this web site?
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No. If you do not have a Universal Sewing Online account one will be created for you as you go through the online checkout process. You will be able to select your own password for this account so that you can log in at any time to check the status of your order.

How do I pay for my online purchases?
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You may pay for your online purchases with either Visa or Mastercard. Full and further information about payment methods is available on our "Terms and Conditions of Sale" page.

When will my credit card be charged?
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Your credit card will not be billed until items have shipped. We will, however, perform a pre-authorization on your credit card. This pre-authorization allocates a portion of your credit card's line of credit towards your purchase from us. If you have any questions about pre-authorization please contact our A/R (Credit) department.

Why is the pre-authorization for more than the order amount?
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Since shipping costs can only be estimated at the time an order is placed, we will get a pre-authorization on your card with a buffer (usually $20.00) to allow for enough to cover the actual shipping charges once the weight, size and number of packages is actually known. Once your order has shipped and invoiced (the next morning), this pre-authorization is released and your card is charged for the actual amount of the items and shipping.

If you have any questions about pre-authorization please contact our A/R (Credit) department.

Are my online transactions with Universal Sewing Supply secure?
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Yes. Secure transactions at our site are 128-bit SSL encrypted via Comodo.

How can I check on the status of an order?
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The My Account button can be found near the top right portion of the page.You can check on the status of any or all of your orders, and even edit orders that have not yet been confirmed by logging in to your Universal Sewing Online Account and going to the "My Orders" section of the "My Account" page.

How do I get tracking information on my orders?
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The morning after and order or item(s) ship you will receive an automatic email with tracking information, when available. You can also get tracking information on shipped orders at any time from the My Orders page of our website.

Can I cancel and/or edit an order?
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If the order has not already shipped you can log in to your account and select View My Orders from the My Account page. If an order has not shipped you will see an Edit Order link, which will take you to the Order Edit screen. Please follow the instructions on that page to make changes to your order. Please note that in most cases Depot Items at not cancellable.

Can I add items to an order once it's been placed?
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No, a new order will need to be created as items cannot be added to an order that has already been placed.

What if I need to Return an Item?
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The My Account button can be found near the top right portion of the page.If you need to make a return, simply log in to your Universal Sewing Online account and use the "Return Item(s) Request" in the "My Orders" section of the "My Account" Page.

Full instructions and policy for returns can be found in our "Terms and Conditions of Sale".

How do I report a short shipment?
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The My Account button can be found near the top right portion of the page.If you need to report a short shipment, simply log in to your Universal Sewing Online account and use the "Return Item(s) Request" in the "My Orders" section of the "My Account" Page and select the option of "Short Shipped" as the reason code.

Are returned or short shipped items automatically reordered?
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No. If you would still like to receive the items a new order will need to be placed.

How do I view and/or print my Invoices?
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The My Account button can be found near the top right portion of the page.You can view and/or print your Invoices by logging in to your Universal Sewing Online Account and going to the "My Orders" section of the "My Account" page. There you will find a link to your "Statement of Account (Outstanding Invoices)" where your account information and Invoices will be displayed.

How do I get a receipt for my credit card purchases
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The My Account button can be found near the top right portion of the page.You can view and/or print your Paid Invoices / Receipts by logging in to your Universal Sewing Online Account and going to the "My Orders" section of the "My Account" page. There you will find a link to the invoices for all shipped orders, which will also serve as your receipts.

What is a Depot Item?
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A Depot Item is stored at a different warehouse and is not normally stocked at our site, we will have to order them. Depot Items are noncancelable and nonreturnable.

What if I forget my password?
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On the "Log In" page of our site there is a link that can be used to initiate a password reset. A code will be sent to your email and that code will allow you to reset your password.

Why can't I log in to my Universal Sewing Online Account?
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In order to log in to your Universal Sewing Online Account your browser needs to have cookies enabled. A full explanation of cookies and how to enable them can be found below.

Why can't I add items to my Online Shopping Cart?
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Your browser will need to have cookies enabled in order to use the Online Shopping Cart. A full explanation of cookies and how to enable them can be found below.

What are Cookies?
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A "cookie" is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies. Please note that in order to log in to your Universal Sewing Online Account, you must have cookies enabled.

How do I enable Cookies?
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  • Microsoft Internet Explorer 6.x and 7.x (Windows)
    Cookies are accepted automatically in Internet Explorer 3.x and up. If you want to confirm that you can accept them:
    1. Under the "Tools" menu, click "Internet Options"
    2. Click the "Privacy" tab
    3. Click the "Advanced" button
    4. Put a check mark in the Box for "Override Automatic Cookie Handling"
    5. At the bottom, put another check mark in the "Always accept session cookies"
    6. Click "OK"
  • Microsoft Internet Explorer 5.x (Mac)
    Cookies are accepted automatically in Internet Explorer 3.x and up. If you want to confirm that you can accept them:
    1. Open the "Edit" menu and select "Preferences."
    2. In the "Preferences" window, click on "Receiving Files" settings.
    3. Under the receiving files settings, you'll see a section named "Cookies". Click on "Cookies"
    4. On the right side of the window, you will see the phrase: "When receiving cookies:" In the pull-down menu, select "Never Ask" or "Ask for each site". If you click "Ask for each site", the next time you receive a cookie from Universal Sewing Supply, you will be asked if you want to accept cookies for this site -- Click "Accept".

  • Mozilla Firefox 1.0
    1. Click on "Tools" on the menu bar and select "Options".
    2. In the "Options" window, select / Expand "Cookies".
    3. Select "Allow Sites to Set Cookies".

  • Firefox version 1.5.0.7
    1. Click on "Tools" on the menu bar and select "Options".
    2. In the "Options" window, select the "Privacy" tab.
    3. Select the "Cookies" tab.
    4. Place a checkmark for the box "Allow Sites to set Cookies".
    5. Also in the "Keep Cookies" drop down box make sure you select "Until they Expire".

  • Safari Version 1.2.4
    1. Open the Safari browser and click on the Safari tab on the menu bar.
    2. Click on preferences.
    3. Click on the security tab in this new window.
    4. Make sure that "Enable Javascript" is enabled.
    5. Accepting Cookies: Please make sure that you either choose "Only from sites you navigate to" or "Always" in the cookies area.

    Why don't images display properly?
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    There may be an option in your browser that will automatically resize an image opened in a new window to fit that window. If you are having trouble seeing the images, try resetting this option so that you will view the image at its original size.

    How do I print a page?
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    There is a "Printable View" button near the bottom of each Universal web page that will take you to a printer friendly copy of whichever page you currently viewing.

    Does Universal have a printed catalog?
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    Not at the present time.

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