Frequently Asked Questions

How do I place an online order?

There are two ways you can place orders online, either as a Guest or through your established Universal Sewing Supply account.

1. To place an online order as a guest, visit the website and browse the available products and add them to your cart, review your order, and proceed to checkout as a Guest. You'll typically need to provide your contact information, delivery or pickup preferences, and payment (which is by Credit Card for “Guest” orders.)
   
   
2. If you are a current Universal Sewing Supply Web customer there is a LOG IN screen for you to access your account.
   
   
3. Any Item Number that begins with the letter “V” (EX: V20568-1296) is a NON-STOCKED/SPECIAL ORDER ITEM WHICH IS NON-CANCELABLE AND NON-RETURNABLE.  This message is noted on each “V” item within our online assortment.

I’m a current Universal Sewing Supply Web Customer but I can’t log in?

Please contact your dedicated Sales Representative or email sales@universalsewing.com with your account name and we will contact you with log in procedures.

Can I add more users to my Universal Sewing Supply website account?

Yes, you will need to contact your dedicated Sales Representative or email sales@universalsewing.com to receive an Authorization Code and instructions on how to add additional people to your account.

Can I track my order online?

Yes, our online ordering services provide extensive tracking and ordering history features. You will be able to see when it's being prepared, dispatched, and when to expect delivery, as well as access to your invoice once billed.

What payment methods are accepted for online orders?

If you are ordering as a GUEST, then your purchase must be made by Credit Card (AMEX is not accepted.)  If you have an account with Universal Sewing Supply, then your account is set up for either Terms or Credit Card payment at time of purchase.

Can I save my payment and delivery information for future orders?

If you are a Universal Sewing Supply customer with a line of credit your payment and delivery information is saved for convenience on future orders. For our Universal Supply Credit Card customers, you will need to re-enter each time you order. This is for security purposes. Be cautious with this feature on shared or public devices to maintain your privacy and security.

Can I ship an item to a different address than my own?

Yes, you will have the ability to edit your final shipping address before you complete the checkout process.

Can I schedule orders for a specific date and time?

Yes, you will be able to schedule orders for a future specific date and time. This is useful for planning project needs in advance.

Are there any additional fees for online orders, such as delivery charges or service fees?

Yes, additional fees like delivery charges, service fees, and taxes may apply to online orders. These fees are often disclosed during the checkout process, so be sure to review your order summary before confirming.

What happens if I receive the wrong order or a damaged item?

If you receive the wrong order or a damaged item, contact your dedicate Sales Representative or Customer Service at 800-325-3390. They should supply instructions for returning the incorrect or damaged items.

Can I create custom shopping lists to help speed up my ordering process?

If you are a Universal Web Customer you can create custom lists, we even encourage the use of this feature as it does supply quick access to the items you most commonly need for your operations. Contact your dedicated Sales Representative or contact Sales Support to assist.

Can I cancel or change an order after it's been placed?

The ability to cancel or change an order after it's been placed online must be handled by Universal Customer Support, so please contact your dedicate Sales Representative or Customer Service at 800-325-3390 as soon as possible to inquire about order changes.

Can I access my invoices and pay for them online?

Yes, you can access and pay your invoices online through either credit card or through an ACH feature.

How do I leave a review or supply feedback on my online order experience?

You will find a Contact US link in the bottom section of the web page where you can choose the department you wish to submit your feedback; however, you can also use this feature to send in any questions, quotes, requests, or inquiries you may have about any services Universal Sewing Supply offers.

Remember that online ordering is a convenient way to access products and services, but it's essential to be cautious and provide accurate information during the ordering process to ensure a smooth and satisfying experience.  If you have any questions or concerns, please direct them to sales@universalsewing.com.